FAQS

There are no registration charges involved. It is completely free.

You can register by clicking on the "Sign Up" link at the top right corner of the homepage. You will be requested to fill in the information in the form that appears, followed by submitting the registration information.

Yes, you can add multiple delivery addresses to your account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to a different address you need to place them as separate orders.

If you are unable to find a product or brand that you are looking for, please write to us at Support@zanainternational.com and we will make our best efforts to bring it for you.

Your satisfaction is our utmost goal. We accept returns if the product is not up to your satisfaction at the time of delivery. You can return it to the delivery personnel at the time of delivery or you can contact our customer support team on 9953112277 and we will do the needful.

If you face any issues with price, quality, or delivery of products we will take every measure to address the issue and make it up to your expectations. Please contact our customer support team with details of your order along with the issue you faced.

The GST is included in the selling price shown on the portal. There are no additional charges or taxes added by us to your order.

You can pay for your order on using the following modes of payment:<br>
a. Cash on delivery
b. Credit and debit cards (VISA / Mastercard / Rupay)
c. Wallets &amp; UP

We continually strive to deliver products that deliver high value for money. Our efficient procurement allows us the benefit of serving you with the best quality at the lowest price. The products are sold on less than the MRP in most of the cases but in no case are they sold at higher than MRP.

Our customer service team is available throughout the week, all seven days from 10 am to 7 pm. Fee free to call us on 9813912903 or write us at Support@zanainternational.com

You can check the current status of the order by clicking view your order link sent to you via SMS or check the My Order History section for tracking.

Once you have placed your order you will not be able to make modifications to the website. Please contact our customer support team for any modification of the order

You will be intimated via SMS at every stage of your order processing right from order confirmation to delivery.

Delivery is free for orders above Rs. 499/-. For any orders below Rs. 499/-, we charge Rs. 50/-(Inclusive of Tax) as the delivery fee.

Yes, of course. Before checkout, the portal will prompt you to select the registered address or an alternate address to which you want this particular order to be delivered. You can choose the alternate address and mention it in the form and your order will be delivered to the alternate address.

My Order history is for the buyer to keep track of all current and past orders and their status in the order process. It allows the buyer to get up-to-date information on each order placed online, including shipping updates, delivery, and payment details.

You can reset your password by visitng https://www.zanamotorcycles.com/forget-password and request for OTP to reset password.

My Account is the section you reach after you log in. This section allows you to track all your order-related information like active orders, order history and your contact information update your contact details.

Each email address and contact phone number can only be associated with one account.

Yes, you can add multiple delivery addresses to your account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to a different address you need to place them as separate orders.

Non-registered users will be able to explore & add products to carts. But to be able to check out and place orders, the user will have to register and login into their Zana Motorcycles account.